Kestrel Recruitment is a local Recruitment and Group Training Organisation specialising in placing candidates with our clients across North East Victoria and Southern NSW within both the white and blue-collar sectors.

Based in Albury our client is a locally owned business offering solutions to office technology challenges in the workplace. They are now seeking an Information Technology Trainee to add to their dedicated team.

 

About the Role

This Traineeship is an ideal start for a qualified individual looking to build a solid career in Information Technology. The position is in an established business with a supportive work environment.  Your duties will include but not be limited to:

• Provide customer support for clients in a network print environment (e.g. driver installations, configuration, and user help desk support)
• Assist with equipment installations, including print driver deployment, software installation, user training
• Assist with major software projects for print management solutions, providing network software installations and support in large and varied network environments.
• Complete equipment assembly and run-up operations in the workshop
• Manual handling (including lifting) required
• Other duties, as required, may include miscellaneous tasks such as toner deliveries, minor service calls, and assistance with stock unpacking

This is an intermediate level position and applicable award wages will apply.

 

About you

The successful candidate will need to have excellent judgment, be able to maintain confidentiality and communicate verbally in a confident manner.  As part of a small team, you will need a hands-on proactive approach and be prepared to work across many areas.

The successful candidate will have also have a passion for working with information technology and the following attributes:

• Must be able to speak in non-technical language, where required, to explain concepts and requirements simply to customers and colleagues
• Strong interest in IT / Network technologies
• Capable of presenting in a neat and tidy fashion for work (customer facing role)
• Keen to learn – completing TAFE training and on-the-job coursework from original equipment manufacturers (where required)

Requisite skills (may include but not essential):

• Cert III (minimum) in IT / Information Systems
• Sound communication skills - must be able to provide phone support and user guidance in a clear and concise manner
• Able to provide assistance with manual handling of equipment and inventory - lifting involved
• Experience / knowledge of network topography and, ideally, an understanding of cloud solutions

 

Training Requirements

As part of this Traineeship you will undertake a Certificate IV in Information Technology.  A commitment to completing both the theory and job training requirements is necessary.

Please note that relevant RTO/Training fees are covered by Kestrel.

 

What you will be provided

Throughout the Traineeship you will be provided with ongoing support form Kestrel, your host employer and your Registered Training Organisation.

 

To apply provide your current resume and a cover letter outlining why you want to work in this position.

Please note that only shortlisted individuals will be contacted.

 

**Kestrel Recruitment is an equal opportunity employer**

Read our Access and Equity Policy here.